While Fireflies automates meeting notes from any phone conversation, it serves incredibly valuable to the sales industry. The voice as the center of the sales universeĬonversation-tracking helps to center your entire organization, “around the voice of the customer.” Less tense reps translates to sales agents who have the time and patience to review calls, channel their emotional intelligence, and revisit the subtleties of their customer interactions-things like tone of voice, mood, casual comments, etc. While it’s nothing new to the tech industry at this point, the big idea with AI is that it takes a bit of the weight off all our human shoulders. Reps can even create custom voice triggers to cue the platform to capture key parts of calls.
Fireflies.ai notetaker zoom plus#
The platform offers smart suggestions like potential tasks based on the direction of a particular meeting, plus it highlights actionable items and next steps for sales reps to take. Where the platform’s true genius lies is in its ability to automate tasks, its smart suggestions, and its multiple integrations.Ĭurrently, Fireflies abstracts conversations from a number of workplace communication apps like Skype for Business, Google Hangouts Meet, BlueJeans, and Zoom, at which point conversations flow through Fireflies to capture and transcribe data seamlessly into popular CRM solutions like Salesforce, Hubspot, and Zoho. The ‘AI’ part of Fireflies exists for a reasonįireflies.ai uses machine learning algorithms to capture teams’ sales calls and meetings, transcribe them, and fill all the data gaps into a company’s preferred CRM. Reps can search for conversations from the past, managers stay in the loop with the ability to review any customer call if necessary, and new employees have access to the database for improved team onboarding and training. It functions as a “one-stop shop” for every team member on all things meeting, interview, or conversation-based, whether that be internal or external.
To address these pain points, Fireflies.ai built a product which, in theory, is a conversation tracker, but also serves as a valuable knowledge transfer tool. Not to mention the valuable knowledge capital lost if a sales agent leaves a company altogether. Several common scenarios-like a misunderstanding due to a poor phone connection, or losing important details of a conversation in the tedious process of manually logging notes-affect the chance of closing deals, onboarding employees, and overall customer relationship quality. After all, it’s the imperfections that make us all human. From sales calls and recruiter or user interviews to customer success and management meetings-Fireflies records, transcribes and collects all the essential data in between.īy capturing and analyzing every conversation, the Fireflies.ai solution helps build better products, close more deals, and offers dramatically improved customer service.Īs Fireflies puts it, “work is buried inside conversations.”Īnd workers deal with random conversation mishaps on the daily. Inspired by the winged anomalies ability to synchronize illumination, the name borders on the romantic, serving as a metaphor for the software’s goal to illuminate all the finer details of customer communications, internal or external.Īt the heart of every good (or bad) customer relationship is a conversation. As is the case with Fireflies.ai, a conversation tracking platform for voice calls that aims to shed light on the real human connections inside every valuable conversation.
Sometimes the story behind a company’s name explains it all.
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